If your package is received damaged DO
NOT RETURN! Immediately contact the shipping company at
once to report the damage and they will come back to inspect
the package. UPS: (800) 742-5877, FedEx: (800) 463-3339,
US Postal (Call Your local branch).
You may return products within the first 30 days of purchase.
Returns must be sent freight prepaid and insured by you.
Original shipping and handling charges are not refundable.
Defective merchandise will be either repaired or exchange
in accordance with the respective manufacturer's warranty.
MOST Home Electronics companies and some Car Audio companies
such as Alpine, Kicker and Phoenix Gold have a "repair
only" policy. In these instances, defective
product can only be repaired, not exchanged. If you
have any questions as to the specific policy of any product
we sell, please call or email us for details.
All returns must be in the original cartons with all accessories,
manuals and packing material in BRAND NEW RESALEABLE CONDITION
IF FOR CREDIT OR EXCHANGE. Items returned with missing or
damaged packaging and/or are not in BRAND NEW RESALEABLE
CONDITION are subject to up to a 15% repackaging charge
at our sole discretion. Items returned with missing accessories
(i.e. remote controls, wire harnesses, etc.) are subject
to a charge for the replacement of these missing items.
All returns require a Return Authorization Number. For
an RA Number, -Mail us at
returns@audio-warehouse.com Any merchandise returned to us
unauthorized (without an RA number) will be refused. Note:
An RA Number does not guarantee exchange, repair or refund
of your purchase.
Items returned physically or cosmetically damaged will
not be accepted for credit. If defective, product will be
repaired and returned in the same cosmetic condition in
which it was received.
We will not be held liable for incidental loss of use,
installation or removal and re-installation charges associated
with defective or returned product. All returns, exchanges
and refunds are processed immediately upon receipt. Please
allow 3 weeks from the time you return your order for your
refund or exchange to arrive. If paid by credit card, please
allow 2 billing cycles for credit to appear on your statement.
Please be sure to pack your return in the carton it was
shipped to you in (or one similar) and clearly mark the
RA number on the outside of the carton. Unpackaged merchandise
received, such as product wrapped in duct tape, etc. will
be refused.
Audio Warehouse Express, Inc
44 Stelton Road #145
Piscataway, NJ 08854
